Member Terms and Conditions

TERMS AND CONDITIONS OF THE PARK REWARDS PROGRAMME

Member Terms and Conditions

TERMS AND CONDITIONS OF THE PARK REWARDS PROGRAMME

RECITALS

  • The terms and conditions below will govern operation of the Park Rewards Programme (“Terms and Conditions”).
  • read, understood and accepted these Terms and Conditions;
  • provided consent for Park Hotel Group and its affiliates, the Participating Hotels and their authorised third-party agents to process data that is personal to him for the administration of membership records, or for use in connection with guest service, advertising, marketing, and communication purposes and to disclose such data to third parties, in accordance with the Privacy Policy of the Park Rewards Programme ( https://www.parkhotelgroup.com/en/privacy-policy); and
  • confirmed and acknowledged that any rewards and benefits received from the Park Rewards Programme do not contravene any applicable laws and gift or incentive policies of his company.

 

DEFINITIONS

“Membership” means participation in the Park Rewards Programme.

“Participating Hotel” means hotels participating in the Park Rewards Programme. A full list of the participating hotels and venues are available here: https://www.parkhotelgroup.com/park-rewards
“Park Rewards Programme” means Park Rewards Membership Programme managed by Park Hotel Group.

“Park Rewards Website” means https://www.parkhotelgroup.com/park-rewards

“Park Rewards Points” means Park Rewards Dollar awarded by Participating Hotel under the Park Rewards Programme.

“Corporate” means corporations, corporate secretaries or travel arrangers booking their company’s hotel stays and/or meetings, incentives, convention and events.

“Guests” means guests staying as a registered guest at Participating Hotel and/or food & beverages patrons at Participating restaurants and bars.

“Park Rewards Member” shall have the meaning ascribed to it in the Recitals.

“Park Hotel Group” means Park Hotel Group and its affiliates.

“SGD” means Singapore Dollar, which is the monetary currency used for the programme.

“Earn Rate” means the number of Park Rewards Dollar issued per SGD1 Qualifying Spend based on membership type and tier.

“Qualifying Room Rate” means a rate pays by corporate guests for overnight stays at the Participating Hotel and it excludes no show charges, cancellation fees, service charge, gratuities, concierge, other incidentals, fees and applicable taxes.

 

For avoidance of doubt, Qualifying Room Rate excludes the following:

  • Complimentary rooms;
  • Rooms booked through a tour operator, wholesaler, online travel channels, event organiser or other agents;
  • Rooms booked at a group rate as part of an event, meeting, conference or organised tour and the hotel stays was not paid to the Participating Hotel directly;
  • Rooms booked at a discounted rate such as for airline crew members; and
  • Long stays exceeding 7 days.

 

MEMBERSHIP ELIGIBILITY AND ENROLLMENT

A company or an employee of a company may enrol for a Corporate membership of the Park Rewards Programme by submitting a form through https://www.parkhotelgroup.com/park-rewards.

Membership points will be issued for Qualifying Spend on corporate stays booked at Qualifying Room Rates and/or for Qualifying Spend on corporate events at Participating Hotel. Each application will be subject to an approval process and he will be notified by email on the application status within 7 working days from the date of submission. All approved Corporate Memberships automatically qualify for Lifestyle Memberships. PHG reserves the right to deny the membership application in its sole discretion.

 

For the avoidance of doubt, the following types of organisations are not eligible to participate in the Park Rewards Programme:

  • Companies carrying on the business of professional travel agents, travel agencies, conference organisers, destination management companies or other organisations which are presently earning fees, commission or incentives from the Participating Hotel; and
  • Government bodies and/or company with ownership from a government.

Guests can apply for Lifestyle Membership, where Park Rewards points are issued on Qualifying Spend on personal overnight stays booked at Qualifying Room Rates and/or Qualifying Food & Beverages Spend at Participating Hotel, through https://www.parkhotelgroup.com/login.

 

Qualifying Food & Beverage Spend excludes cancellation fees, service charge, gratuities, fees and applicable taxes and excludes the following:

  • Complimentary dishes and/or beverages
  • Credit card promotions
  • The Entertainer vouchers

Approval for Lifestyle Memberships is instant and the Park Rewards Member can start earning points immediately. PHG reserves the right to terminate the membership in its sole discretion.

Park Rewards is an individual membership programme. Joint accounts are not allowed, and proof of identification may be requested for verification purpose.

 

EARNING OF PARK REWARDS POINTS

  • Membership points will be issued based on membership type and tier and only with Qualifying Spend. Refer to the table below for details:

CORPORATE

Type

Corporate Membership

Requirements

Requirements | Prior approval required to join the Loyalty Programme

Earn Rate

For every SGD 1 Qualifying Spend, ONE (1) Park Rewards Point will be issued to the Park Rewards Member.

 

LIFESTYLE MEMBERSHIP–FOR QUALIFYING ROOM SPEND

Type

Lifestyle Membership

Tiers

Member Tier

Insider Tier

Ambassador Tier

Requirements

Open to all. No approval required

15 qualified nights or SGD 10,000 qualified spend in the past 12 months

30 qualified nights or SGD 25,000 qualified spend in the past 12 months

Earn Rate

For every SGD 1 Qualifying Spend, ONE (1) Park Rewards Point will be issued to the Park Rewards Member

For every SGD 1 Qualifying Spend, TWO (2) Park Rewards Points will be issued to the Park Rewards Member.

For every SGD 1 Qualifying Spend, THREE (3) Park Rewards Points will be issued to the Park Rewards Member.

 

Park Rewards Points will be credited to the Park Rewards Member within 24 hours after the guest has checked out from the Participating Hotel and within 28 days after payment of food & beverages. A Park Rewards Member may earn higher points for room reservations confirmed during promotional events by the Participating Hotels.

To ensure the accurate record of membership points, Park Rewards Member must quote his email address at the time of room reservation and/or before making payment for food & beverages. The Park Rewards Programme will not accept any responsibility for points not credited to a Park Rewards Member because of a Park Rewards Member’s failure to provide the correct registered membership email upon room reservation and/or before making payment for food & beverage

Park Rewards points can be awarded to a single Park Rewards Member for as many as possible per stay where the Park Rewards Member must be a registered guest in one of the rooms.

Points will not be issued for Qualifying Spend made prior to programme participation.

Should there be any dispute; the Park Rewards Member must notify the PHG and provide supporting documents within 14 days of guest's departure and/or dining payment from the Participating Hotel. PHG reserves the right to make all final decisions in the event of dispute.

Points earned are available for use only in redemption of rewards under the Park Rewards Programme. Membership points do not bear monetary value and cannot be exchanged for cash or in kind.

  • Foreign Exchange
  • 250 Bonus Points

The amount of points earned at a Participating Hotel where a non-SGD currency is used will be calculated based on Qualifying Room Rate converted to SGD dollars at the exchange rate selected by the Participating Hotel.

To qualify for 250 bonus Park Rewards points, a new reservation must be made using a dedicated promo code. Reservation made must be for a qualifying room rate. Bonus points will be issued to account within 28 days of check-out. 

 

POINTS REDEMPTION

Park Rewards member may redeem points to offset room rates on your next holiday or to purchase vouchers from our redemption catalogue available on the guest portal.  

Upon submitting their redemption request, the Park Rewards Member is deemed to have read, understood and agreed to the terms and conditions governing the redemption. Redemption request is strictly irrevocable once it has been submitted. The Park Rewards Member will be notified by email upon successful redemption.

Park Rewards Points cannot be exchanged for cash and the reward vouchers issued are not refundable, returnable, exchangeable or replaceable in the event of expiry, loss or damage.

 

POINT EXPIRY

Park Rewards Points have no expiry date for active Park Rewards Members. A Park Rewards Member becomes inactive if there is no redemption or new points earned during a 12-month period. His remaining membership points will be forfeited.

PHG shall not be required to notify the Park Rewards Member of any forfeiture of membership points and shall have no liability for such cancellation.

 

MEMBERS COMMUNICATION

A Park Rewards Member may access his account via https://www.parkhotelgroup.com/login to view his Park Rewards points transactions, history and to update his personal details and preferences.

The Park Rewards Programme may from time to time email offers, promotions and other communications to the Park Rewards Members.

 

TRANSFERRING MEMBERSHIP POINTS

Should a Park Rewards Member leave his employing company, he has to inform PHG to amend the registered email address so as to retain the membership points balance.

A Park Rewards Member may authorise the transfer of a preferred number of points (up to a maximum 100,000 points per transaction) into another designated Member's account with an administrative fee of 1,000 points per transfer. All transfer request cannot be cancelled or refunded once requested. After the transfer request is received and processed, the transferor relinquishes all rights to the transferred membership points subject to local laws.

To authorise this request, Member is required to write in to the programme administrator here (hello@parkrewards.com).

 

MISCELLANEOUS

Eligibility to participate in the Park Rewards Programme

A Park Rewards Member who is an individual shall by accepting the award of any membership points or in submitting a request to redeem points for rewards under the Park Rewards Programme acknowledges and confirms that he is eligible to receive the points rewards under the applicable laws and gift or incentive policies of his employer. He further confirms that PHG may accept and act on any instruction or request made by or on behalf of him without reference to his company.

 

Modification to the Park Rewards Programme

PHG may at its sole discretion modify or suspend the Terms and Conditions at any time without prior notice to the Park Rewards Members.

 

Termination of the Park Rewards Programme

PHG may at its sole discretion terminate the Park Rewards Programme with 3-months’ advance notice to all active Park Rewards Members. If the Park Rewards Programme is terminated, all unredeemed membership points will be forfeited after the conclusion of the notice period without any obligation or liability on PHG and the Participating Hotels. PHG may terminate the Park Rewards Programme in whole or in part, in any jurisdictions on less than three months' notice if required to do so by applicable law.

 

Exit of Participating Hotel

If a Participating Hotel exits the Park Rewards Programme for any reason, a Park Rewards Member will not earn points for stays at such Participating Hotel after the date on which the Participating Hotel exited the Park Rewards Programme, even if the reservation for a stay at the Participating Hotel was made prior to that date.

 

No Warranties or Representations, Express or Implied

PHG makes no warranties or representations, either expressed or implied with respect to type, quality or fitness of the goods or services provided through the Park Rewards Programme or by the Participating Hotels.

 

Not Responsible for Acts, Errors, or Omissions

PHG is not responsible for: (a) any loss or misdirection of, or delay in receiving, any Park Rewards member application, correspondence or redemption request; (b) theft or unauthorised redemption of membership points, (c) any acts or omissions of third parties; or (d) any errors published in relation to the Park Rewards Programme, including, without limitation, any pricing or typographical errors, errors of description, errors regarding any Participating Hotels, and errors in the crediting or debiting of Park Rewards points from Park Rewards Member accounts. PHG reserves the right to correct, without notice, any errors.

 

Waiver

PHG's waiver of any breach of these Terms and Conditions by any Park Rewards Member will not constitute a waiver of any other prior or subsequent breach of these Terms and Conditions. PHG's failure to insist upon strict compliance with these Terms and Conditions by any Park Rewards Member will not be deemed a waiver of any rights or remedies that PHG may have against that, or any other, Park Rewards Member.

 

Limitation of Liability

In no event will PHG or any Participating Hotel be liable for any direct, indirect, special, exemplary, punitive, incidental or consequential damages of any kind, whether based in contract, tort or otherwise which arise out of or are in any way connected with the Park Rewards Programme or these Terms and Conditions.

 

Applicable Law and Jurisdiction

This Agreement shall be construed under and governed by the laws of the Republic of Singapore. Any disputes arising out of or related to the Park Rewards Programme or these Terms and Conditions will be handled individually without any class action, and will be governed by, construed and enforced in accordance with the laws of the Republic of Singapore, without regard to its conflicts of law rules. The exclusive jurisdiction for any claim or action arising out of or relating to these Terms and Conditions or the Park Rewards Programme may be filed only in courts of the Republic of Singapore.

 

Subject to Law

Membership in the Park Rewards Programme and the earning and redeeming of points are subject to all applicable local laws and regulations. Membership in the Park Rewards Programme and Park Rewards Member benefits are offered in good faith; however, they may not be available if prohibited or restricted by applicable law or regulation in the Park Rewards Member's jurisdiction of residence. If any part of these Terms and Conditions is held to be unlawful or unenforceable, that part will be deemed deleted from these Terms and Conditions in such jurisdiction and the remaining provisions will remain in force.

 

Entire Agreement

The Terms and Conditions, together with those incorporated herein or referred to herein constitute the entire agreement between PHG and Park Rewards Members relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on the Park Rewards Website.