Frequently Asked Questions

About the Programme

1. What is Park Rewards?

Park Rewards is a loyalty programme by Park Hotel Group specially designed to reward:

• Guests staying at participating hotels and resorts

• Patrons dining at participating restaurants and bars

Park Rewards members receive membership points for every eligible spend on rooms, dining and corporate events. Points can be accumulated to redeem for exciting rewards such as vouchers from hotels, restaurants, bars and third-party merchants.

Participation is free and you may apply here.

 

2. Who is eligible to join Park Rewards?

Anyone can be a Park Rewards member! Join now and start earning membership points immediately.

 

3. How long is the application process?

Joining Park Rewards as a member is instant. It is free to join. No minimum spend required. Simply sign up at https://www.parkhotelgroup.com/sign-up

 

4. What are the requirements for different membership tiers?

Tier Requirements

• Member - Open to all

• Insider - 15 qualified nights or SGD 10,000 qualified spend in the past 12 months

• Ambassador- 30 qualified nights or SGD 25,000 qualified spend in the past 12 months

Only qualifying room nights or qualifying spend on personal stays and dining count towards tier upgrade requirements.

 

5. How do I get upgraded to Insider or Ambassador tiers?

To move up to the next tier you need to earn sufficient qualified nights or qualified spend for the past rolling 12 months.

• Insider Tier: 15 qualified nights or SGD10,000 qualified spend

• Ambassador Tier: 30 qualified nights or SGD25,000 qualified spend

Once you are upgraded to an Insider or Ambassador tier, you will enjoy the tier benefits for the next 12 months.

For example, if you are upgraded to the Insider tier on 15 March 2019, you will enjoy the benefits as an Insider up till 14 March 2020. At any point within this period, should your qualified nights or qualified spend for the past rolling 12 months be eligible for the Ambassador tier, you will be upgraded to the Ambassador tier, where you will enjoy the Ambassador tier benefits for the next 12 months.

Please log in to your Park Rewards account to see the number of qualified nights and qualified spend you have earned for the past 12 months."

 

6. How do I keep my Insider and Ambassador tier?

Once you have reached an Insider or Ambassador tier, you will enjoy the benefits for the tier for the next 12 months.

During this time, you would need to achieve the respective tier requirements to remain in the tier:

• Insider Tier: 15 qualified nights or SGD10,000 qualified spend

• Ambassador Tier: 30 qualified nights or SGD25,000 qualified spend

If you have not managed to earn the sufficient qualified nights or qualified spend within 12 months for either tier, you will move back to the Member tier.

For example, if you reach Ambassador tier on 15 March 2019, you will need to have 30 qualified nights or SGD25,000 qualified spend by 14 March 2020 to remain in the Ambassador tier.

If you have 16 qualified nights in the past 12 months, you will be in the Insider tier from 15 March 2020 onwards.

If you have 5 qualified nights in the past 12 months, you will move back to Member tier from 15 March 2020 onwards.

 

7. What are the membership benefits?

Park Rewards members can earn points for qualified room, dining and corporate event spend.

Park Rewars points can be accumulated and redeemed for vouchers at participating hotels, restaurants, bars and third-party merchants. Membership benefits are subject to change without prior notice; so check this page regularly for updates.

 

8. Will there be a membership card?

No physical or virtual membership card will be issued for this programme. Park Rewards is designed to be hassle-free; members can earn and redeem points with just your email address that is linked to your membership account.

To be identified as a member at our participating hotels, restaurants and bars, simply quote your registered email address.

 

9. How do I sign up?

Click here to sign up for your free Park Rewards membership.

 

10. Why do I have to share my personal information when submitting my Park Rewards application?

This is to ensure that you will be able to enjoy your membership benefits and receive the most updated information and communications on the programme. Incomplete application forms cannot be processed and will be deemed as unsuccessful applications.

 

11. How do I get my login details?

An email containing your login credentials will be sent to your registered email address upon successful registration.

 

My Membership

1. How do I update my details?

Log in to the member portal to manage your account. Please note that any change in registered email and/or birthday linked to your account will have to be requested through here.

 

2. How do I change my password?

Simply log in to the member portal here and update under My Account.

 

3. Can I share my Park Rewards membership?

Park Rewards is an individual membership programme. Joint accounts are not allowed, and proof of identification may be requested for verification purpose.

 

4. Can I apply for more than 1 Park Rewards membership?

1 email address can only be associated with 1 Park Rewards account. While combining accounts is not allowed, we’re happy to assist with Park Rewards points transfer between accounts with a small administrative fee deducted in membership points.

 

5. Will my Park Rewards membership be terminated?

Park Rewards may be terminated for misconduct or fraud, misuse of programme benefits and awards, or failure to follow the programme Terms and Conditions. With the termination of membership, any associated benefits and points will be cancelled simultaneously Park Hotel Management Pte Ltd may also terminate any membership at its complete discretion.

 

My Membership

1. How do I earn membership points?

Membership points earned is dependent on the member tier you belong to.

Members can earn Park Rewards points on qualifying personal room spend at participating hotels and resorts where you are a registered guest for the room or villa. Points will be issued for Qualifying Room Rates, a rate paid for overnight stays at the Participating Hotel and it excludes no show charges, cancellation fees, service charge, gratuities, concierge, other incidentals, fees and applicable taxes.

Qualifying Room Rate excludes the following:
- Complimentary rooms or villas;
- Rooms booked through a tour operator, wholesaler, online travel channels, event organiser or other agents;
- Rooms booked at a group rate as part of an event, meeting, conference or organised tour and the hotel stays was not paid to the Participating Hotel directly;
- Rooms booked at a discounted rate such as for airline crew members; and
- Long stays exceeding 7 nights.

Members can earn membership points on qualifying personal dining spend at participating restaurants and bars. Membership points will be issued for Qualifying Food & Beverage Spend at the Participating Restaurant or Bar and it excludes cancellation fees, service charge, gratuities, fees and applicable taxes. Qualifying Food & Beverage Spend excludes the following:

- Complimentary dishes and/or beverages
- Credit card promotions
- The Entertainer vouchers

 

2. Can I earn membership points for a stay where I’ve booked multiple rooms?

Yes, you can! Points can be awarded to a Park Rewards member for up to 3 rooms per stay where the member must be a registered guest in one of the rooms.

 

3. How much Park Rewards Points will I earn?

Membership points will be issued based on membership type and tier, and only applicable for qualifying spend.

Members earn 1 membership point for every SGD 1 qualifying spend on qualifying stays and events at participating hotels.

Please refer our membership tiers

for more details

 

4. How do I identify myself as a member to earn membership points?

Please quote the email address linked to your Park Rewards membership when making your room bookings and prior to making payment at restaurants and bars.

 

5. How long does it take for my newly earned points to get reflected in my account?

For qualifying room stays, points will be issued one day after the guest’s departure from the hotel.

For qualifying dining spend, points will be issued immediately upon completion of payment.

If you do not see membership points in your account within 3 working days, please contact us here.

 

6. Is there a cap to earning Park Rewards points?

There is currently no cap to the amount of membership points you can earn.

 

7. Which are the participating hotels and outlets?

Please refer to my.parkrewards.com/en/ContactUs/participating-outlets for the latest list.

 

8. Will my membership points expire?

Your Park Rewards points will not expire if new points are earned or redeemed during a 12-month period. This way, you have more time to collect points for your desired reward.

 

9. How do I check my membership point balance?

Log in to the member portal to view your points balance.

Please be informed that membership points will only be awarded for qualifying stays and/or dining spend and after the guest has completed the stay and/or made payment at the restaurant/bar.

 

10. Will I be entitled to points for my previous stays and dining spend?

No. Park Rewards points are awarded to qualifying spend by members only. Qualifying spend made prior to programme participation is not applicable. If you have not joined the programme but are planning to book with us really soon, do sign up first and remember - registration for Park Rewards membership is instant!

 

11. My points have expired. Can I reinstate them?

No, expired membership points cannot be reinstated.

 

12. There are some discrepancies with membership points issued. What should I do?

If you find any discrepancies, please contact us here. Find out more about earning membership points here.

 

13. Can I transfer membership points to another account?

Park Rewards Member may authorise the transfer of a preferred number of points (up to a maximum 100,000 points per transaction) into another designated Member's account with an administrative fee of 1,000 points per transfer.

 

Redeeming My Park Rewards Points

1.What can I use my membership points for?

Log in to the member portal to redeem your membership points on your next stay or view the Redemption Catalogue for the rewards available.

 

2. How do I make a redemption?

To redeem your membership points on stays, simply choose how much you would like to use to offset your stay when you are confirming your stay in our booking engine.

Redeem dining and shopping vouchers in 3 simple steps:

1. Log in to your account

2. Under “My Rewards”, select your preferred reward.

3. Submit your redemption and receive an email.

What is the validity period of the voucher?

The use of each redemption item is subject to the terms and conditions stipulated on the voucher.

 

4. Can I cancel my voucher after redemption?

A redemption request cannot be cancelled or altered once it has been submitted.

 

5.Where can I use the voucher?

Before making your redemption, please refer to the Terms & Conditions on each voucher to see venues where the voucher can be used.

 

6. Can I use my Park Hotel Group e-voucher to pay for my stay?

Yes, you can! You just need to make your booking directly with a participating hotel and you can inform our colleagues upon check-out that you wish to use a Park Hotel Group e-voucher to offset any outstanding balance on your bill. Unused value will not be refunded in cash or in kind.

Park Hotel Group e-voucher can only be used for a stay in a participating hotel booked at a Qualifying Room Rate and cannot be used for any third-party bookings and/or any bookings that are already prepaid in full and cannot be exchanged for cash.

 

Member Rate

1. I have just signed up for Park Rewards however I am unable to input my membership details. How do I accumulate points for my stay?

We only need your email address to award your points. Please make sure the email address of your booking is same as the Park Rewards membership email address.

 

2. Will I still get to earn membership points if the email address used for booking my stay is different from the email address used for my Park Rewards account?

No. To earn points for your future eligible transactions with us, the email address used for booking your stay must be the same email address registered with your Park Rewards membership. If you would like to change the email address used for your Park Rewards, please drop us an email at hello@parkrewards.com.

 

3.What are the perks I get as a Park Rewards member when I book a stay?

You will get to enjoy 10% off your booking off all our hotel properties, earn bonus 250 Park Rewards when you make an eligible booking within 30 days from sign up and of course, earn membership points with every SGD 1 spent!

 

Referral Programme

1. How does the Park Rewards referral program work?

Our referral program rewards you for sharing the programme with your friends! Referrals are new members who were invited by you to join Park Rewards. When a referral successfully signs up as for Park Rewards, both you and the referee will get to earn bonus 250 membership points!

 

2. How do I refer a friend?

Log in to the member portal to access the Refer A Friend section. Enter your referee’s email or simply share your unique referral link.

 

3.What counts as a successful referral?

Your referee must firstly be a new member with no existing account. Your referee will then need to sign up using your unique referral link and activate the Park Rewards account to start earning.

 

4. When do I receive the bonus points?

Once the referee uses your unique referral code to sign up successfully, bonus points will be awarded immediately.

 

5. Is there a maximum number of referrals bonus I can enjoy?

There is no maximum number of referrals per member. However, Park Rewards has the right to reject a successful referral in the event of fraud suspicions.

 

6. Is there an expiry to the bonus points earned?

Points do not expire if new points are earned or redeemed during a 12-month period.